Hughesnet
customer reviews
Overall Customer Satisfaction Rating:
2.7/5
Category Rating breakdown
-
Price
2.5/5
-
Speed
2.4/5
-
Reliability
2.5/5
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Customer Service
2.8/5
What do Hughesnet customers think?
Slower speeds are why most satellite providers score lower than cable or fiber providers.
Hughesnet is a satellite internet service provider. Hughesnet scored low across the board regarding price, speed, reliability and customer service — but it’s important to note that satellite providers will provide less speed than fiber and cable providers and usually have high prices. Satellite internet providers like Hughesnet are often the only internet option for those living in rural areas with limited internet access. Hughesnet customers scored the ISP the highest in customer service, followed by reliability.
- Price: 2.5/5. Satellite is a bit pricier than other internet connection types due to the equipment and setup in often remote areas
- Speed: 2.4/5. Satellite connection speeds are generally lower than other connection types because of the long distance the signals must travel. Lower orbit systems like Starlink can generate more speed, but cannot equal the gig speed of a hardwired fiber connection
- Reliability: 2.5/5. Satellite internet performance is vulnerable to weather conditions
- Customer service: 2.9/5. Most internet service providers have a lower score for customer service
Featured Reviews
Streaming is good as long as there is no traffic. Stream anything quickly and reliably in the middle of a work day. After dinner time or on weekends, even with a clear sky, it is almost impossible to watch anything on a streaming service. This has more to do with the number of customers. I will not renew my contract. I’d rather go without internet than this experience.
1/5
Very satisfied.
5/5
Hughesnet got our satellite Internet installed within a week of calling to schedule it. The technician was professional, and communicated effectively to let us know his schedule and didn’t keep us waiting around. He was also able to mount the satellite on a pole vs on the roof for an extra fee, as we requested not to have it roof mounted. The internet and Wi-Fi both work well so far.
4/5
Hughesnet rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Hughesnet from Allconnect customers
1/5
Very slow if it works at all. Customer service is useless. The only reason I have it is because no one else is available in my area. The price is ridiculously high for what you get. Forget about service if it rains.
1/5
Horrible. Won’t stay up for even 10 minutes for hours on end. No customer service worth bothering to wait on the line for. No refund even though service was not provided.
1/5
I have had so many different providers, and I thought Spectrum was the worst, but I was wrong. Hughesnet is by far the worst service I have ever had!! I’m currently trying to get out of my contract because we have the highest package available for 2 people and never have service for anything!! Everything is either buffering, pixelated, or just doesn’t work period….
I have had so many different providers, and I thought Spectrum was the worst, but I was wrong. Hughesnet is by far the worst service I have ever had!! I’m currently trying to get out of my contract because we have the highest package available for 2 people and never have service for anything!! Everything is either buffering, pixelated, or just doesn’t work period. We never have more than 1 TV streaming at a time and 2 phones connected to WiFi . Don’t waste your money
1/5
Worst service ever. Have asked them for years to correct a phone number (have to use the wrong one to log in to automated services) Was without service after storms, the service department is not available except during normal business hours and expects their customers to take off work for them to fix THEIR issue. Service was always slow, downthrottled, and they continued to…
Worst service ever. Have asked them for years to correct a phone number (have to use the wrong one to log in to automated services) Was without service after storms, the service department is not available except during normal business hours and expects their customers to take off work for them to fix THEIR issue. Service was always slow, downthrottled, and they continued to bill me even after multiple discussions about the service not even working. No communication between departments at all. One of the most frustrating experiences ever. BTW, my phone hotspot provides better internet than this service. Would not recommend to anyone.
5/5
Excellent service during installation. Polite, professional, and knowledgeable guys who came to install Hughesnet dish and modem.
2/5
Hughesnet has much more integrity than Xfinity ever had, and even if not as well known they genuinely care about their customers for more than just a dollar.
1/5
Never received equipment
1/5
It’s horrible slow always buffering
5/5
The young man who came out to install it was very professional, very friendly, and very helpful in teaching me how to use it.
1/5
Do not get! I’m paying for absolutely nothing. You’re better off walking to the road for cell phone service. Expect up charge on a post even if you have three already and be ready to dig.
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